Following a ransomware cyber-attack on the evening of Saturday 7 January, DNV is working to restore the functionalities of the dedicated ShipManager servers: external technical experts have been engaged to investigate the attack, which was also reported to the police and other relevant authorities (the ‘Norwegian National Security Authority’, the ‘Norwegian Data Protection Authority’ (DPA) and the ‘German Cyber Security Authority’). DNV experts shut down the servers immediately in response to the incident: all vessels can still use the onboard, offline functionalities of the ShipManager software, and the other systems onboard the vessels were not impacted. The cyber-attack does not affect the vessels’ ability to operate nor did it impact any other DNV services, data or servers. The Ship Manager IT-infrastructure is isolated from the rest of DNV’s servers and information like DNV user accounts, emails and all other services have not been affected by the incident. All affected customers have been notified about their responsibility to notify relevant Data Protection Authorities in their countries. DNV is working closely with global IT security partners to analyze the incident and ensure secure online operations as soon as possible.
DNV is also in regular contact with all ShipManager customers about the situation: about 70 customers, operating around 1.000 vessels, are affected and have all been advised to consider relevant mitigating measures depending on the types of data they have uploaded to the system.
ShipManager is DNV’s marine fleet management software solution supporting management of vessels and fleets in all technical, operational and compliance aspects. It is a modularized solution, so customers can choose individual modules or a complete ship management system that covers all needs.
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